Retail Field Service Executive

🔥 5 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CHEP

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🍽️ Food & Beverage

📣 Marketing

Automotive • Food & Beverage • Marketing

CHEP is a global leader in supply chain management, offering pallet and container pooling solutions. The company provides high-quality wooden and plastic pallets for industries, automobile supply chains, and retail environments. With a focus on sustainability, CHEP operates a circular economy model, reusing and recycling containers to minimize waste and reduce carbon footprints. They maintain a vast network of service centers and facilitate efficient, sustainable logistics for some of the world's largest companies, leveraging their extensive reach to enhance supply chain efficiency and collaboration worldwide.

📋 Description

• Manage and develop CHEP’s relationships with key retail customers across BeNeLux • Serve as the primary operational contact for a portfolio of retail accounts • Build relationships with customer operational teams and distribution center stakeholders • Collaborate with the Key Account Manager to deliver a seamless customer experience • Support customer meetings, business reviews, and performance discussions • Monitor account performance against agreed KPIs • Analyze customer and asset-flow data to identify trends, inefficiencies, and risks • Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times • Conduct regular visits to customer distribution centers and operational sites • Assess operational processes related to CHEP asset handling • Coordinate with Supply Chain, Logistics, Finance, and Commercial Sales • Resolve customer issues and drive actions to completion • Act as an internal customer advocate while balancing business priorities • Contribute to continuous improvement within the Retail team • Develop trusted customer relationships and improve customer KPIs and operational performance • Demonstrate capability and ambition to grow into a commercial account management role

🎯 Requirements

• Ability to interpret data and translate insights into actions • Excellent communication and stakeholder management skills • Experience in customer-facing roles is a plus • Ability to manage multiple priorities and work effectively across different functions • Strong problem-solving skills and a hands-on approach • Business insight and interest in technological trends • Strong command of Dutch and English • Proactive, driven, independent, and accurate • Growth mindset

🏖️ Benefits

• 8% holiday allowance paid in May • 13th month • 27 days of annual leave • Laptop • Mobile phone with corresponding contract • Company car in alignment with the Car Policy • Net expense allowance of €158.83 per month worked • Net telework compensation of €60.00 per month worked • Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%) • Fully remote work • 40-hour working week