Supervisor Service Delivery – Logistics

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C.H. Robinson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

C. H. Robinson is a leading third-party logistics provider, offering a comprehensive suite of global shipping, freight, and supply chain solutions. Their services include air freight, ocean shipping, less-than-truckload, and truckload services, tailored to industries such as automotive, retail, food and beverage, healthcare, and energy. Utilizing advanced technologies like Navisphere for freight visibility and management, C. H. Robinson is adept at handling complex logistics challenges, providing end-to-end solutions, and ensuring supply chain efficiency on a global scale. They are known for their unmatched industry expertise and capability to customize solutions for businesses across various sectors.

📋 Description

• Drive consistent execution that meets Service Delivery requirements and expectations • Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps • Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team • Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions • Key customer contact for Service Delivery (Operational) needs • Collaborate with multiple areas of the business to drive standardization of leading practices • Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan • Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives • Ensure service delivery team has resources required to execute day-to-day operations • Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks • Maintain and utilize Account Specific Onboarding for new team members

🎯 Requirements

• Minimum 3 years of experience in operations and/or customer/client service facing role • Experience mentoring and or coaching small project teams • Ability to travel up to 7.5% (domestically and international) • Bachelor’s degree from an accredited college or university (preferred) • Previous supervisory experience (preferred) • Experience executing businesses through Standard Practices and Operational Excellence methodologies (preferred) • Proficient in Microsoft Office Suite of programs (preferred) • Strong problem-solving and conflict resolution skills (preferred) • Ability to adapt and lead in a fast-paced environment (preferred) • Strong interpersonal/communication and presentation skills (preferred) • Ability to develop strong working relationships, both internally and externally (preferred) • High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework (preferred) • Ability to work collaboratively within the business setting (preferred)

🏖️ Benefits

• EPF contribution 15% • Group Health Insurance • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave