Mid-Level Support Engineer L3, Java, Spring Boot

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Provide Level 3 (L3) technical support for backend applications developed with Java, Spring, and Spring Boot • Investigate, troubleshoot, and resolve complex application incidents and production issues escalated from previous support levels • Perform root cause analysis, identify recurring issues, and implement long-term preventive fixes • Analyze application logs, errors, and performance metrics using monitoring and observability tools such as New Relic • Maintain, troubleshoot, and improve microservices, RESTful APIs, and system integrations • Investigate issues involving relational and non-relational databases, including data access and persistence using Spring Data and JPA • Troubleshoot asynchronous communication and messaging integrations using Kafka and RabbitMQ • Implement bug fixes, code improvements, and preventive solutions to enhance application stability and performance • Develop and maintain unit and integration tests using JUnit and Mockito • Collaborate with development, infrastructure, and support teams to resolve incidents and improve system reliability • Support application deployment and CI/CD processes using Docker and Kubernetes • Document technical investigations, solutions, and recurring issues for knowledge sharing and continuous improvement

🎯 Requirements

• Solid hands-on experience with Java, Spring, and Spring Boot • Experience in application support, production troubleshooting, or maintenance of backend systems, preferably in L3 support environments • Strong troubleshooting and problem-solving skills, with the ability to investigate complex technical issues and identify root causes • Solid understanding of microservices architecture and RESTful APIs • Experience analyzing application logs, monitoring system behavior, and investigating performance issues • Knowledge of monitoring and observability tools, such as New Relic • Familiarity with relational and non-relational databases, including SQL queries and persistence frameworks such as Spring Data and JPA • Knowledge of messaging systems such as Kafka and RabbitMQ • Experience with automated testing frameworks, including JUnit and Mockito • Familiarity with CI/CD practices, Docker, and Kubernetes • Good understanding of object-oriented programming, design patterns, clean code, and software engineering best practices • Understanding of testing methodologies, including unit, integration, regression, smoke, and end-to-end testing • Proactive mindset, ownership, and ability to work collaboratively across technical teams • Strong analytical and communication skills • Upper-intermediate to advanced English proficiency, with ability to communicate effectively in an international environment

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass • Profit Sharing and Results Participation (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • Inclusion support and accommodations during the selection process • Dedicated Health and Well-being team, inclusion specialists, and affinity groups