Technical Support Engineer – Cybersecurity Platform

Job not on LinkedIn

🔥 26 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sigma Software Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

🚘 Automotive

Consulting • Healthcare • Automotive

Sigma Software Group is a multinational company, established in 2002, that specializes in providing high-quality software development, graphic design, testing, and support services. The company focuses on delivering solutions across various industries such as automotive, telecommunications, aviation, advertising, gaming, banking, real estate, and healthcare. Sigma Software values professional growth, offers remote work opportunities worldwide, and caters to world-renowned clients like AstraZeneca, Scania, and SAS. The company emphasizes a culture of continuous education, mentorship, and flexible work environments, making it a preferred workplace for IT specialists aiming to work on complex solutions utilizing cutting-edge technologies. Sigma Software is committed to innovative solutions and engineering the future while also contributing to social causes such as charitable work in Ukraine.

📋 Description

• Support customers at Tier 2 in real time and provide professional technical responses • Analyze customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL) • Work side by side with customers, providing insightful incident reports • Communicate with global customers and provide quick responses and resolutions • Work cross-functionally with R&D and Research teams to optimize customers' ability to detect and mitigate cyber-attacks in real time

🎯 Requirements

• Experience in customer support, including direct communication with clients; professionalism and politeness are essential • 2+ years of experience in the technical support domain, including working with logs and dashboards • Practical knowledge of HTML and CSS • Technical understanding of web technologies and client–server architecture, including APIs, HTTP, and JavaScript • Experience with Kibana and BigQuery • Strong SQL skills, including Common Table Expressions (CTE), aggregations, GROUP BY, ORDER BY, filters, window functions such as RANK(), and subqueries • Strong troubleshooting and problem-solving skills • Upper-Intermediate level of English or higher • Willingness to work in the US time zone • Basic cybersecurity knowledge, including proxy and NAT, WAF and Network Firewall, network security, VPN, CAPTCHAs, and CAPTCHA solvers • Understanding of threats including scraping, ATO or BF, scalping, ad fraud, and click fraud • Understanding of log analysis, APIs, client-server model, and regex • Experience with the Elastic Stack

🏖️ Benefits

• Employees can work remotely