Operational Support Analyst, Level 1

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TIVIT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TIVIT is a Latin American IT services and digital transformation company that provides managed cloud, cybersecurity, data & AI, and enterprise IT solutions to large organizations across industries. The company offers cloud migration and hybrid cloud management, managed detection and response and other security services, data engineering and machine learning solutions, SAP and enterprise application services, IoT, and end-to-end managed services and outsourcing. TIVIT serves hundreds of large clients across Latin America with thousands of specialists in cloud, security, SAP and software development.

📋 Description

• Proactively monitor clients’ transactional environments • Investigate deviations in the behavior of hardware, software, and application environments, working toward stabilization • Handle incident records • Identify, plan, and implement improvements to the environments • Document environment management activities • Perform environment acceptance testing • Conduct contingency tests • Execute proactive checklists to identify potential future issues • Keep systems and patches up to date in N-1 environments, subject to client approval • Maintain the knowledge base used by other analysts • Ensure and update the client documentation required for operations • Work in accordance with ITIL best practices • Monitor the area’s performance indicators and metrics

🎯 Requirements

• Intermediate English proficiency for reading • Microsoft Office Suite • Knowledge of IT infrastructure • Problem- and risk-analysis techniques • Fundamentals of operating systems • Knowledge of computer concepts • Knowledge of ITIL methodology • Knowledge of performance analysis and tuning, including recommending improvements • Knowledge of performance analysis processes • Knowledge of the TCP/IP protocol suite • Technical degree or vocational qualification • 1–3 years of professional experience

🏖️ Benefits

• Meal or food allowance • Medical and dental insurance • Pharmacy benefit plan (discounts on medication purchases) • Life insurance • TIVIT Club (discounts and partnerships with leading retailers) • PAC – Career Acceleration Program • Certification reimbursement • MOBIFLIX – Our corporate academy offers in-person and online courses aligned with the latest trends in the technology market • Online payroll-deducted loan platform: TIVIT helps you achieve personal goals, such as renovating your apartment or house, financing education, or paying off debts, in accordance with the company’s rules and policies • An inclusive work environment based on respect, fairness, and equity