Senior Business Analyst

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Lead requirements gathering and analysis sessions with business partners and customer service stakeholders • Define and document case management processes from initial intake through resolution • Design and optimize Microsoft Dynamics 365 Customer Service case management workflows • Configure case lifecycles, routing rules, queue management, and business process flows • Translate business requirements into functional specifications for SLAs, entitlements, record rules, and knowledge base integration • Collaborate with developers, architects, and product owners to align Dynamics 365 configurations with business objectives and compliance standards • Serve as the subject matter expert on Dynamics 365 case management best practices • Advise on queue structures, case routing strategies, activity management, and Copilot-assisted case resolution • Document business processes, operational manuals, and functional specifications • Participate in and facilitate workshops, sprint ceremonies, and stakeholder reviews

🎯 Requirements

• Fluent communication in English; submit your CV in English • Proven hands-on experience as a Business Analyst in projects involving Microsoft Dynamics 365 Customer Service, focused on Case Management configuration and design • Deep understanding of Dynamics 365 Customer Service: Cases, Activities, Queues, Routing Rules, Service-Level Agreements (SLAs), Entitlements, Knowledge Articles, and Business Process Flows • Experience eliciting and documenting requirements for CRM implementations, including data models, process flows, and functional specifications • Ability to bridge technical and non-technical stakeholders and translate complex capabilities into clear business language • Experience with Agile methodologies, sprint planning, backlog refinement, and iterative delivery cycles • Strong analytical, documentation, and problem-solving skills • Active use of AI tools such as GitHub Copilot or similar in day-to-day work • Experience in digital consulting or enterprise software implementation environments

🏖️ Benefits

• Premium Healthcare • Meal voucher • Maternity and Parental leaves • Mobile services subsidy • Sick pay-Life insurance • CI&T University • Colombian Holidays • Paid Vacations • Diverse, inclusive, and safe work environment