Senior Software Engineer, AI Consultant

🔥 4 minutes ago

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Dual-Stream Delivery Model: Split your time between Active AI User Support & Structured Troubleshooting (Stream 1) and Proactive Development & Knowledge Engineering during idle-time capacity (Stream 2). • PDCA-Driven Incident Management: Perform severity-based triage, structured root cause analysis (RCA), and document detailed case management logs and technical reports. • AI Agent and Tooling Development: Create internal tools, automation scripts to streamline troubleshooting workflows, and implement custom agents within the Claude AI platform. • Knowledge Engineering and Curation: Create, review, and publish technical articles, best practices manuals, and standardized resolution playbooks. • Performance Indicator Tracking: Monitor and report crucial operational metrics such as Average Handling Time (AHT), First Response Time (FRT), First Time Resolution (FTR) rate, SLA compliance, and AI agent adoption rates. • Operational Cadence and Ceremonies: Integrate into the client's operational framework, actively participating in Daily Stand-ups, Weekly Service Reviews, and Monthly Governance meetings.

🎯 Requirements

• Solid experience with development, prompt engineering, and integrating solutions based on LLMs (especially Claude AI). • Strong proficiency in backend software development/automation using Python and Node.js to build custom AI agents, scripts, and internal workflow optimization tools. • Hands-on infrastructure and cloud experience, with solid knowledge of AWS and container management/orchestration using Kubernetes. • Proven knowledge of modern connectivity and messaging platforms / MCP (Model Context Protocol). • Proficiency in structured problem-solving methodologies (e.g., PDCA, RCA - Root Cause Analysis) applied to technical environments. • Practical experience with ticketing systems, documentation tools/Wikis, and corporate collaboration platforms. • Ability to extract and analyze operational data to build technical and management performance Dashboards (SLA, AHT, FTR). • Advanced English: Essential for daily communication with international stakeholders, AI program leaders, and client users.

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; • Profit Sharing and Results Participation (PLR); • Life insurance • Continuous learning platform (CI&T University); • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • And many more!