Customer Success Manager

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Own and execute the account management handoff from Sales • Build executive relationships and identify expansion leads • Report on account health and protect renewal revenue • Partner cross-functionally with Sales, Professional Services, Solutions Consulting, Product, and Support • Advocate for customers • Develop and improve internal processes, systems, and workflows for CSM effectiveness • Analyze data and provide actionable insights for business decisions • Drive accountability against defined KPIs and performance metrics • Ensure compliance with company standards and policies • Support ARR growth, retention, customer advocacy, account management, and churn prevention

🎯 Requirements

• Bachelor's degree in engineering, manufacturing, computer science, or equivalent experience • 4-8 years of relevant experience in customer success, account management, or a related field • Ability to build executive relationships • Experience nurturing high-value portfolios • Ability to own retention goals • Ability to identify growth pathways and mitigate account risk • Strong communication and collaboration skills • Ability to operate independently in a scaling environment • Experience in manufacturing, engineering, or another technical field preferred • Master's degree preferred

🏖️ Benefits

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)