Technical Support Specialist

🔥 16 hours ago

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Circle Cardiovascular Imaging

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Circle Cardiovascular Imaging is a market-leading expert in cardiovascular imaging, providing clinically proven solutions for cardiovascular and neurovascular imaging. Since 2007, the company has been at the forefront of the medical imaging industry, working closely with physicians and technicians to innovate and deliver exceptional patient care. Its cvi42 platform, powered by artificial intelligence, is used in over 90 countries and trusted by leading institutions like Mayo Clinic and Johns Hopkins. The platform enhances diagnostic accuracy and integrates seamlessly into clinical workflows, supporting improved outcomes and efficiency. Circle Cardiovascular Imaging partners with major healthcare companies like GE Healthcare and Siemens Healthineers to provide advanced deployment options worldwide, focusing on accessibility, interoperability, and efficiency in medical imaging technology.

📋 Description

• Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region. • Analyze, categorize and prioritize customer issues. • Provide consultative services on customers’ system infrastructure. • Facilitate optimal cardiology and radiology workflows. • Engage in clinical production troubleshooting. • Participate in an on-call rotation for customer support. • Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time. • Documentation of all customer feedback / issues and communicating those issues through our ticketing system.

🎯 Requirements

• Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse • Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills in English. • At least 5 years’ experience in previous support roles, preferably within the realm of the medical imaging sector. • Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed Tomography. • A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers • A solid understanding of LAN and WAN networking, switching, routing and firewalls. • Experience with medical industry software and hardware is highly desirable; DICOM, PACS and HL7. • Experience with system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active Directory. • Familiarity with JavaScript coding is desirable. • Detail oriented and have excellent follow through skills. • Ability to thrive in both self-directed and collaborative team environments. • Experience in introducing multi-user software systems in enterprise environments is mandatory.

🏖️ Benefits

• Competitive compensation and vacation • Flexible working arrangements • Employee Wellness Program • Professional development and tuition reimbursement program • Gratifying internal recognition/kudos programs • Annual salary review – based on company and individual performance • Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued