Technical Support Specialist

🕒 April 14

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 73%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Attio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $7.7M Seed Round on 2021-11

Consulting • Marketing • SaaS

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

📋 Description

• Provide fast, high-quality support across email, chat, and video for APAC hours • Diagnose and resolve complex issues across Attio’s REST API, authentication, error handling, webhooks, SDKs, and integrations • Investigate issues spanning Attio and third-party platforms using logs, error outputs, and system behaviours before escalating to Engineering • Advise on and troubleshoot customer-built automations using Zapier, Make, or n8n • Support equivalent builds within Attio’s native workflows • Troubleshoot MCP server connections and support integrations into AI-powered workflows and toolchains • Act as the primary technical support contact for APAC • Surface recurring issues, patterns, and product feedback from APAC to Support, Product, and Engineering • Contribute to Help Center content, internal documentation, and support workflows • Build deep expertise in Attio’s product, APIs, and integrations

🎯 Requirements

• 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment • Experience troubleshooting APIs, integrations, and workflows • Comfortable working with logs, debugging issues, and understanding system behaviour • Familiarity with tools such as Zapier, Make, or n8n • Experience with AI-powered workflows and emerging technologies • Comfortable working autonomously, making decisions, and managing complex issues without constant oversight • Able to explain complex technical concepts clearly and concisely, both written and verbally • Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions • Proactive, detail-oriented, and motivated to continuously learn and improve • Works effectively with Support, Product, and Engineering • Legally eligible to work in Australia

🏖️ Benefits

• Equity in an early-stage tech company on an incredible trajectory • 12% Superannuation contribution • 25 days holiday plus local public holidays • Apple hardware • Enhanced family leave • Team off-site in fun places