Customer Project Manager

🔥 3 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Act as a strategic partner to executive leadership and key customer stakeholders • Translate complex technical delivery into compelling business value propositions • Institutionalize next-generation project management methodologies under Cisco's PMO framework • Drive predictive delivery using AI-driven insights to proactively manage project lifecycles and mitigate risks • Maintain accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation • Present service business value to customers • Oversee complex, high-stakes projects and programs across multiple accounts • Manage large and complex infrastructure projects • Lead large-scale, cross-functional teams to resolve systemic delivery issues • Develop and present proposals and final agreements • Use AI assistants and prompt engineering to automate project management tasks, including meeting intelligence, action tracking, and status reporting • Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively • Influence customers in assessing, planning, and managing related projects

🎯 Requirements

• Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent) • Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years • Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations • Proficiency in Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence • Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent; preference given to PMP/PgMP certified professionals • Proficiency in spoken Mandarin is required • Willingness to travel locally and internationally as required by project scope • Adaptability to diverse time zone requirements • Advanced degree preferred, e.g. MBA, MCA, or M.Tech • Domain expertise in IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration • Hands-on experience with Agile/Scrum project methodologies • Basic technical knowledge equivalent to CCNA or higher • Familiarity with AI-assisted project management tools and prompt engineering techniques • Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning • Track record of leading large-scale, cross-functional teams across multiple geographies and business units

🏖️ Benefits

• Opportunities to grow and build are limitless • Collaboration with a worldwide network of doers and experts • Work on meaningful solutions with global-scale impact