Customer Portfolio Management and Expansion Specialist – Customer Success

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $3.2M Venture Round on 2022-12

Consulting • Legal • Fintech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Build relationships within assigned accounts across all lines of business. • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities, and reducing churn risk. • Monitor and contribute to customer portfolio satisfaction, metrics, engagement, and retention using available tools, proposing improvement actions when necessary. • Contribute to and propose continuous improvement initiatives aimed at delivering the best customer experience and ensuring product fit, collaborating with and sharing insights with Clicksign’s Solutions and Product teams. • Follow up on and record customer requests through the team’s official communication channels. • Maximize the adoption of Clicksign solutions and/or services by presenting usage best practices and developing initiatives designed to achieve the customer’s expected outcomes. • Manage the performance of highly complex customers in their use of products and services, tracking success criteria and anticipating potential issues. • Create and present reports tracking key customer indicators when necessary.

🎯 Requirements

• Previous experience in the SaaS market. • Experience using HubSpot. • Commercial mindset and results-oriented approach. • Experience expanding customer portfolios through upselling and cross-selling. • Strong negotiation skills with strategic customers. • Ability to execute quickly and prioritize demands. • Autonomy in decision-making. • Analytical mindset combined with strong execution skills. • Sense of urgency. • Preferred: experience in financial services or fintech operations.

🏖️ Benefits

• 100% remote work. • Trust-based culture focused on results, with plenty of challenges and learning opportunities. • Autonomy and ownership in a highly collaborative and empathetic environment. • Feedback culture and one-on-one meetings with people-focused leadership and no micromanagement. • Meal and food allowance. • Childcare assistance. • Home office allowance. • Healthcare allowance. • Education and culture allowance. • Gympass. • Birthday day off. • Discounts on therapy. • Discounts on English courses. • Other partnerships and perks.