Technical Account Manager

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🕒 July 21

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches. • Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success. • Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy. • Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions. • Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges. • Analyze customer product usage data and translate it into actionable recommendations. • Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions. • Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success. • Collaborate with customers to establish clear business goals, success metrics, and timelines. • Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures. • Contribute to the development and optimization of regional and global operational processes.

🎯 Requirements

• Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management. • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments. • Resilient and adaptable, especially in a fast-paced startup environment. • Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO. • Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support). • Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau, Outreach, Apollo, Front, and others. • Ability to operate within regional time zones. • Positive attitude, self-driven, proactive, empathetic, and high energy.

🏖️ Benefits

• Equal Opportunity Employer • Visa Sponsorship • AI Processing Notice