Real Time Analyst

Job not on LinkedIn

🔥 7 minutes ago

⛩ Asia – Remote

💵 $12k - $26k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 56 days.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Distill complex operational signals into high-impact narratives for stakeholders at all leadership levels • Analyze long-term business trends and the financial efficiency of SLA safeguarding • Evaluate the fiscal impact of staffing versus demand density • Conduct forensic audits of agent behaviors, including On Hold abuse and status irregularities • Enact queue-management playbooks and real-time levers across multiple Lines of Business • Partner with WFM to improve planning and scheduling • Investigate operational anomalies, identify root causes, and communicate corrective actions • Maintain stable, governed, and resilient live queues across supported lines of business • Provide timely, clear incident updates explaining impact, cause, and corrective actions

🎯 Requirements

• Exceptional ability to translate complex data into clear, jargon-free business stories • Comfortable presenting actionable insights to senior leadership under high-pressure conditions • Expert proficiency in Google Sheets • Ability to build complex, automated tracking tools and forensic audits from scratch • Familiarity with Metabase preferred • Demonstrated experience making high-judgment decisions impacting the entire business • Experience working in environments with aggressive SLAs and fluctuating volume patterns • Experience documenting best practices into governed frameworks and playbooks • Comfortable operating autonomously in a 24/7 environment • Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM highly preferred • The application form asks candidates to select their Real Time Analyst experience level, including less than 3, 3+, 5+, or 10+ years • Must be authorized to work in the country of residence

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