Workforce Management – Real Time Analyst

Job not on LinkedIn

🔥 1 minute ago

💃 Latin America – Remote

💵 $16k - $27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 56 days.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Serve as the central governance layer for live operations across multiple Lines of Business • Distill complex operational signals into clear narratives and actionable recommendations for stakeholders • Analyze long-term business trends, SLA safeguarding efficiency, staffing versus demand density, and fiscal impact • Conduct forensic audits of agent behaviors, including On Hold abuse and status irregularities • Manage real-time queue levers across multiple Lines of Business through governed playbooks • Partner with WFM to improve planning and scheduling • Diagnose queue risks, business impacts, and root causes, and prescribe corrective actions • Own support queue performance across supported Lines of Business • Provide timely incident updates covering impact, cause, and corrective actions • Participate in the application, recruiter call, case study, team lead interview, operations manager interview, head of services interview, and executive culture interview process

🎯 Requirements

• Proven ability to translate complex data into a clear, jargon-free business story • Comfortable presenting actionable insights to senior leadership under high-pressure conditions • Expert proficiency in Google Sheets • Familiarity with Metabase preferred • Ability to build complex, automated tracking tools and forensic audits from scratch • Demonstrated experience making high-judgment decisions impacting the entire business • Experience operating in environments with aggressive SLAs and fluctuating volume patterns • Ability to document best practices into governed frameworks and playbooks • Comfortable operating autonomously in a 24/7 environment • Flexibility to adapt to operational needs as part of a high-impact, interdependent team • Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM highly preferred • At least 3 years of experience as a Real Time Analyst, based on the application requirement • Authorization to work in the country of residence

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