Customer Success Partner

Job not on LinkedIn

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloud Accountant Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

💸 Finance

B2B • Finance • Accounting

Cloud Accountant Staffing is an outsourcing business dedicated to providing accounting firms with high-quality offshore talent. The company specializes in connecting firms with pre-vetted accountants, bookkeepers, tax professionals, auditors, and virtual assistants from regions like the Philippines, Latin America, and South Africa. By streamlining the hiring process, Cloud Accountant Staffing enables firms to hire skilled professionals quickly and cost-effectively, achieving up to 50% savings on staffing expenses while ensuring compliance and cultural alignment.

📋 Description

• Monitor the health of a shared book of 120+ staffer accounts • Identify potential risks early and flag issues before they become larger account or retention concerns • Own recurring account reporting and keep book-level data accurate, organized, and current • Provide the Rep with reliable information about the book • Track follow-ups, account updates, action items, and recurring activities • Work closely with the assigned Rep on prioritization • Surface important updates and support the Rep's strategic and client-facing work • Support onboarding and early-tenure tracking for new staffers • Maintain visibility into important updates and potential concerns during early account stages • Escalate issues clearly and early with sufficient context • Maintain accurate and organized account information, tracking, and reporting systems • Help make the customer success function scalable • Collaborate through Slack, Zoom, shared documentation, and predictable communication rhythms

🎯 Requirements

• Experience in account management, customer success, operations support, client support, or a similar role • Strong attention to detail and comfort owning recurring reporting and data accuracy • Ability to manage and organize a large volume of accounts, tasks, and follow-ups • Clear and proactive communication skills, with the confidence to flag risks before being asked • Strong organizational and time-management skills • Ability to work independently and stay accountable in a remote environment • Strong follow-through and attention to detail, with the ability to keep multiple priorities moving • Comfort working with spreadsheets, reporting tools, account-management systems, and other digital tools • Ability to work U.S. business hours • Philippines-based • Full-time exclusivity is required; candidates must not hold other part-time or freelance engagements once hired • Conflict-of-interest checks may apply • Preferred: Staffing, recruitment, accounting, or professional services experience • Preferred: Experience supporting U.S.-based clients or teams • Preferred: Experience managing a high-volume book of accounts • Preferred: Experience with account-health monitoring, reporting, or operational dashboards • Preferred: Experience working alongside Customer Success Managers, Account Managers, or other client-facing leaders • Once hired, submission of a Certificate of Employment from most recent employment with start and end date • Valid NBI Clearance for PH candidates • Character and professional reference checks • Required to update LinkedIn profile to reflect CAS as the new employer • Compliance with ActivTrak monitoring on company-provided devices

🏖️ Benefits

• Competitive USD compensation based on experience • Permanent remote work • Full company equipment provided (laptop, monitor, accessories) • 15 days PTO annually + local holidays • Guaranteed annual increases • Referral rewards up to $1,000 • Monthly flexible stipend (CAS Flex Perks) • Structured onboarding and career development • Opportunities to grow within Customer Success and Operations • Full-time exclusivity required; no other part-time or freelance engagements once hired