Onboarding Coach

🔥 1 hour ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Coach

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Facilitate client onboarding, training, and ongoing support via video, phone, and email • Resolve customer inquiries and troubleshoot escalated issues across multiple channels • Partner with Sales to define success, demonstrate ROI, and drive retention • Build strong client relationships to encourage loyalty and promote product adoption • Develop a deep understanding of Cloudbeds’ products and customer needs • Contribute to training materials and stay updated on system changes • Record activities in Salesforce, gather feedback, and share insights for product improvements • Help clients understand and confidently use Cloudbeds’ hospitality management system • Support the Customer Onboarding Team in delivering seamless onboarding experiences

🎯 Requirements

• Facilitate client onboarding, training, and ongoing support via video, phone, and email • Resolve customer inquiries and troubleshoot escalated issues across multiple channels • Partner with Sales to define success, demonstrate ROI, and drive retention • Build strong client relationships to encourage loyalty and promote product adoption • Develop a deep understanding of Cloudbeds’ products and customer needs • Contribute to training materials and stay updated on system changes • Record activities in Salesforce, gather feedback, and share insights for product improvements • Communicate product offerings clearly and synthesize feedback for internal teams • Share customer insights and opportunities across departments to drive alignment • Manage multiple projects or accounts with strong organizational and proactive skills • Empower clients to become self-sufficient during onboarding and beyond • Deliver exceptional communication with empathy and a customer-focused approach • Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role • Fluency in English • Currently authorized to work in Thailand without requiring visa sponsorship • Project Management certification recommended

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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