Business Analyst, Intermediate

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🕒 March 26

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Cnexia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

B2B • Artificial Intelligence • Cybersecurity

Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.

📋 Description

• Create business requirements through collaboration with teams • Analyze data and existing processes to develop and document new process / flows based on business requirements • Help design solutions and work with teams to implement • Communicate both the need for the processes and the finished products • Facilitate effective meetings, making best use of team member's time

🎯 Requirements

• Gathering business requirements • Developing / documenting process & look for continuous improvement • Proposing / designing / implementing solutions through requirements and analysis • Facilitating effective meetings • Communications through the process, solutions, requirements and through verbal communications