Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
Business Analyst
🕒 April 1
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
📋 Description
• Collaborate with business and technical stakeholders to gather, analyze, and document business requirements, translating them into clear user stories, use cases, and acceptance criteria. • Support product planning activities by refining and prioritizing backlog items to align business objectives, technical constraints, and delivery timelines. • Participate in solution design and systems analysis activities to ensure proposed solutions meet both functional and non‑functional requirements, including performance, scalability, and reliability considerations. • Support the delivery lifecycle from concept through implementation by contributing to backlog grooming, sprint planning, reviews, and release coordination. • Analyze existing systems, workflows, and processes to identify gaps, inefficiencies, and opportunities for optimization or modernization. • Act as a liaison between business and delivery teams, providing ongoing clarification of requirements, supporting testing and validation activities, and helping ensure timely delivery of high‑quality solutions. • Provide clear and consistent communication across stakeholders, sharing progress updates, risks, and dependencies to support informed decision‑making. • Develop and maintain functional and integration test cases based on requirements and acceptance criteria, ensuring coverage across end‑to‑end business and system scenarios. • Support test execution activities during sprint cycles, system integration testing, and deployments, including defect triage, validation of fixes, and verification of release readiness.
🎯 Requirements
• 3+ years Ability to analyze and document complex service‑based and integration‑driven IT systems, including service orchestration and assurance platforms • 3+ years Experience supporting Agile teams by managing backlogs, refining features and user stories, and participating in Scrum or SAFe ceremonies • 3+ years Strong capability to elicit, analyze, and document functional, non‑functional, and integration requirements, ensuring alignment with business and program objectives • 3+ years Good understanding of service assurance and service management concepts, including event correlation, workflow orchestration, operational processes, and performance metrics • 3+ years Proven ability to collaborate with Business Owners, Product Managers, Architects, Developers, and Delivery teams to ensure clarity, alignment, and timely delivery • Ability to clearly articulate complex ideas and requirements to both technical and non‑technical stakeholders, while actively listening to understand business needs, constraints, and concerns. • Comfortable working in fast‑paced, evolving environments, with the flexibility to adapt priorities and approaches—particularly within Agile and SAFe delivery models. • Strong interpersonal skills to build trust and collaborate effectively with cross‑functional teams, including developers, architects, product owners, and business stakeholders. • Demonstrated ability to think analytically, identify root causes, assess trade‑offs, and recommend practical, well‑reasoned solutions in complex or ambiguous situations.
Apply Now
