Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
ServiceNow Architect
🕒 April 2
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Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
📋 Description
• Design and own the end-to-end ServiceNow platform architecture, ensuring scalability, reliability, and alignment with ServiceNow best practices • Define and maintain the data model, CMDB structure, CSDM alignment, and overall application architecture • Translate business requirements into robust ServiceNow solutions across domains such as ITSM, ITOM, HRSD, CSM, SecOps, or custom applications • Design and oversee integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, and event-based patterns • Act as the go-to technical authority for ServiceNow within the organization — guiding teams, reviewing designs, and setting the bar for quality • Influence platform roadmaps, investment decisions, and adoption strategy based on business priorities and platform evolution
🎯 Requirements
• Bachelor's degree in Computer Science, Information Systems, or a related field — mandatory • Minimum 5 years of hands-on experience with ServiceNow platform architecture and development • Certified in the ServiceNow Application Architect stream (CSA, CAD, and at least one CIS — ITSM, CSM, HR, SecOps, ITOM, or equivalent) • ITIL v3 or v4 Foundation certification is a plus
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