Team Lead, Customer Success

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🔥 0 minutes ago

🌐 Spain, United Kingdom, +1 more countries – Remote

🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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CoachHub - The digital coaching platform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

💰 $42M Series D - CoachHub on 2024-12

HR Tech • SaaS • Artificial Intelligence

CoachHub is a global digital coaching platform that enables organizations to deliver personalized, measurable, and scalable coaching programs across all levels of the workforce. The company combines a large network of certified business coaches with AI-driven features (AIMY™) and learning content to support leadership development, performance improvement, and organizational transformation. CoachHub integrates with HR systems, emphasizes data-driven outcomes and compliance, and serves enterprise clients worldwide.

📋 Description

• Lead, motivate and develop a team of 7–10 Customer Success Managers across the Southern EMEA region • Hold regular 1:1s, set clear expectations, and create an environment where people can grow and perform • Address performance challenges with clarity, fairness and consistency • Foster continuous learning through coaching and actionable feedback • Own customer health, retention and renewals across the team’s portfolio • Support account strategy, executive stakeholder management, and complex customer situations • Act as the primary escalation point for at-risk customers • Personally manage a small portfolio of strategic customer accounts when required • Improve team processes, ways of working, and operational excellence • Ensure CRM data, reporting, and customer records are accurate and up to date • Partner with Sales, Product, Operations, and other cross-functional teams to deliver a seamless customer experience • Identify opportunities to improve efficiency, consistency, and customer impact as Customer Success scales

🎯 Requirements

• 3–4+ years of Customer Success experience owning customer retention, renewals, and long-term customer health • 2+ years of experience leading and developing high-performing teams • Passion for coaching and developing people, with a track record of helping others grow • Ability to inspire, motivate, and provide clear direction during periods of change • Confidence addressing performance challenges constructively and early • Experience in a fast-paced scale-up or high-growth environment • Adaptability to thrive through ambiguity • Strong organisational skills and a process-oriented mindset • Excellent attention to detail • Hands-on leadership style • Full professional proficiency in English and French • Experience in Learning & Development, HR Tech, or a related SaaS environment is a plus • Legal right to work in the selected location; application form requests current residence and legal work status

🏖️ Benefits

• Access to your own certified coach • Access to AIMY, CoachHub’s AI coach • Stretch opportunities beyond your role • Remote-first work with flexible options • Wellbeing Days • 1 Volunteering Day • Extra holidays above the legal minimum in most locations • Agile ways of working • Recognition for fresh ideas • Mission-driven work that changes lives