Customer Success Specialist – LegalTech

🔥 2 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Receive requests from users and leads about services and Codekeeper account management • Handle customer requests quickly and correctly under a full-service model • Support customers in setting up connections with their source code management platform • Ensure customer-side administration is correctly configured • Work with leads by answering questions and guiding them about the service via email and website chat • Inspect customer-provided information and draft reports • Draft legal language and written agreements incorporating customer requirements • Prepare required documents for manager review before sharing with clients • Act as a bridge between Codekeeper and its customers to champion customer success, satisfaction, and retention • Conduct legal research and offer support on legal matters

🎯 Requirements

• Familiarity with LegalTech concepts is crucial for success in this role • Prior experience in customer success or similar role is preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools like Google Docs and similar platforms • Highly organized with a strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • A supportive team that values open communication and direct feedback • A chance to excel in your career and make a difference • Remote-first company

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