Senior Technical Success Manager

🔥 13 hours ago

🇳🇱 Netherlands – Remote

💵 €75.6k - €108k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Guide customers through their Zero Trust journey as the central post-sales point of contact • Help customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives • Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Build relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipate challenges, provide proactive recommendations, and mitigate risks • Maintain deep understanding of Zscaler products • Contribute to internal and customer-facing Knowledge Base best practices • Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience • Report to the Senior Manager, Technical Success Management in the Customer Success Organization

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption • Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR • Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS • Ability to travel approximately 10% for customer-related requirements • Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies • Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations • In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Travel costs fully reclaimed • Hybrid working model

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