Senior Customer Success Manager – Bilingual EN/FR

🔥 13 hours ago

🇮🇪 Ireland – Remote

💵 €80k - €90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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CoderPad

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2020-06

Recruitment • SaaS • Enterprise

CoderPad is a leading platform for conducting coding assessments and collaborative technical interviews. It enables companies to hire technical talent with confidence by offering tools such as gamified assessments, auto-graded tests, and live pair-programming sessions in a familiar integrated development environment (IDE). CoderPad is designed to streamline the hiring process for technical roles, providing functionalities like cheating prevention, digital whiteboards, and skill progression tracking to enhance the candidate evaluation process. With a focus on security and ease of use, CoderPad integrates with various tools and offers flexible plans suitable for companies of all sizes. The platform aims to reduce time-to-hire and improve the candidate experience, making it a preferred choice for engineering and talent acquisition teams worldwide.

📋 Description

• Own a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health. • Build and execute account plans for top accounts tied to customers’ business goals. • Run QBRs in both English and French to reinforce value and deepen relationships. • Monitor account health through usage data and qualitative signals, getting ahead of churn risk. • Own renewal conversations end to end, including negotiation, in partnership with Sales. • Identify and drive expansion opportunities alongside Sales. • Generate referenceable customer wins, including case studies, testimonials, and referrals. • Represent the voice of the customer internally to shape product and Customer Success decisions. • Use AI tools daily for QBR preparation, account research, and usage summaries. • Partner with technical hiring and engineering leaders to help customers achieve measurable value from CoderPad’s technical interview platform.

🎯 Requirements

• 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform. • Bilingual English/French at a business and executive level. • Proven experience managing executive relationships with a consultative, solution-oriented approach. • Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation. • Comfort analyzing usage and business data to turn it into action, not just reporting. • Daily, hands-on use of AI tools in your current workflow.