Complaints Analyst III

🔥 15 hours ago

🇱🇺 Luxembourg – Remote

💵 €82k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coinbase

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

₿ Crypto

💸 Finance

💰 $21.4M Post-IPO Equity on 2022-11

Consulting • Crypto • Finance

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Investigate and resolve assigned consumer, regulatory, and litigation support complaints • Gather account data, transaction history, and customer communications • Deliver accurate responses within defined SLA timelines • Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence • Submit cases for QC review before closure • Escalate complex or ambiguous cases to the Supervisor or Complaints Lead • Flag recurring complaint patterns and potential process gaps to leadership • Participate in calibration sessions, training, and nesting requirements • Own assigned cases from intake through resolution

🎯 Requirements

• 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry • Ability to draft clear, accurate written responses to customer complaints • Experience applying documented procedures and escalation paths in a structured environment • Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment • Proficiency in English (reading, writing, and speaking) • Ability to work defined shift patterns as required by the business • Professional-level fluency in French (reading, writing, and speaking) • Ability to investigate and respond to complaints from French-speaking customers • Responsible use of generative AI with human oversight

🏖️ Benefits

• Equity and bonus eligibility • Medical, dental, and vision benefits • Quarterly in-person working sessions (“surges”) • Reasonable accommodations for individuals with disabilities • Free compatible screen reader available