Operations Associate

🔥 12 minutes ago

🇲🇾 Malaysia – Remote

💵 ₱64.4k - ₱70.8k / month

⏳ Contract/Temporary

🟡 Mid-level

⚙️ Operations

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 64 days.

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CoinGecko

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

₿ Crypto

💸 Finance

Crypto • Finance

CoinGecko is a leading platform providing comprehensive cryptocurrency market data. It tracks over 16,000 cryptocurrencies, offering live price updates, market capitalization, trading volume, and other critical statistics. The platform caters to both casual investors and developers by offering tools such as a cryptocurrency price tracker, API, crypto charts, and market news. CoinGecko aims to offer unbiased crypto data, allowing users to make informed decisions about their investments, and supports both current price tracking and historical data analysis. It is a valuable resource for anyone involved in the cryptocurrency space, aiming to simplify the process of accessing reliable cryptocurrency information and market data.

📋 Description

• Provide accurate, timely, and personalised customer support across channels while adhering to SLAs and SOPs • Execute daily operational workflows and identify process gaps or inefficiencies • Escalate issues and communicate updates to relevant parties • Assess listing applications against defined listing criteria • Collaborate with internal teams on customer-related matters and operational handovers • Track, document, and report performance metrics, operational issues, and user feedback • Maintain relationships with customers, project teams, exchanges, and partners • Provide peer support in CoinGecko communities on Telegram, Discord, and other social platforms • Stay current with crypto and Web3 industry changes and adapt processes accordingly • Continuously improve operations initiatives, tools, and methodologies

🎯 Requirements

• At least 3 years of work experience in crypto, finance, accounting, consulting, or customer support roles • Foundational knowledge of Customer Support, Curation, Due Diligence, Trend Analysis, Relationship Management, and Presentation • Foundational knowledge of Bitcoin, Ethereum, DeFi, and NFTs • Experience using Dapps, exchanges, and other Web3-related products • Proficiency with CRM and automation tools such as Zendesk • Experience with research tools such as Blockchain Explorers, DEX data aggregators, and web analytics • General understanding of Web3 and DeFi • General understanding of CoinGecko’s products and services • Ability to manage time independently and deliver high-quality work with minimal supervision • Ability to use data analytically and tell stories using data • Keen attention to detail and high standards for accuracy and quality • Project management skills and ability to meet agreed timelines • Ability to work independently with minimal supervision after onboarding/6 months • Strong problem-solving and empathy • Fluency in written and spoken English • Ability to work in a team toward common goals • Sound judgment and ability to handle highly sensitive and private data • Willingness to work shift schedules, including occasional night and graveyard shifts

🏖️ Benefits

• Transparent salary structure • Remote work arrangement • Equal opportunity employment

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