Sports Sales Coordinator, Email and SMS

Job not on LinkedIn

🔥 14 hours ago

🌐 Mexico, Brazil – Remote

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💵 $800 - $1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 20%

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Logo of Community Sports Partners

Community Sports Partners

11 - 50 employees

⚽ Sports

👥 B2C

Sports • B2C

Community Sports Partners is a Mississauga-based operator of premium turf fields, gymnasiums, and community sports programs. They offer year-round indoor and outdoor facilities for soccer, rugby, field hockey, basketball and other sports, with professional-grade turf, LED lighting, bleachers, and full amenities. The organization runs youth and adult programs and leagues (SportStars, HoopStars, Mississauga Soccer, Volleyball Mississauga), manages facility rentals and tournament/training bookings, and provides an online booking system and the RecRivals app to view real-time availability and manage reservations. Primary locations include Applewood Heights and Gordon Graydon in Mississauga, Ontario.

📋 Description

• Plan, write, build and send email and SMS campaigns promoting available facility time, pickup games, registration opportunities and relevant offers • Create segments by location, sport, expressed interest, booking history and engagement • Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows • Write clear English copy and adapt brand assets into mobile-friendly emails • Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch • Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists • Test messaging, timing, offers and journeys; report qualified enquiries, paid bookings, repeat participation, revenue and engagement metrics • Maintain accurate availability, dates, time slots, capacity and approved pricing for sports facilities • Respond to customer enquiries, recommend availability, prepare approved quotes and follow through to booking and payment confirmation • Keep the sales pipeline current, document commitments and pursue renewals or repeat bookings • Coordinate with operations before promising availability or exceptions; escalate issues outside authority • Create and maintain pickup-game listings with location, start time, capacity, pricing and player instructions • Monitor registrations and fill levels, using targeted outreach to fill available places • Coordinate with local hosts and venue contacts • Manage player questions and waitlists and communicate approved changes • Identify low-enrolment games, host gaps or venue problems and escalate cancellation, refund or safety decisions • Track attendance, feedback and repeat participation to improve future games • Learn inventory, customer journeys and operating processes; audit campaigns and establish follow-up and QA routines • Own the campaign calendar and sales pipeline, improve priority automations and make pickup-game coordination dependable

🎯 Requirements

• Practical experience building email campaigns and automations, plus hands-on SMS experience • Strong written and spoken English for North American customer conversations • Confidence following up with leads, explaining an offer and asking for the booking • Strong attention to detail with schedules, prices, customer records and competing deadlines • Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools • Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance • Dependable communication and willingness to own the next action until an issue is resolved • Availability to work evenings and weekends in Toronto/Eastern time is required • Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful • Complete both standard assessments: Culture Index survey and Criteria GAME assessment — English

🏖️ Benefits

• Remote from Latin America • Expected variable commissions of US$500–US$1,000, dependent on performance and not guaranteed

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