Bilingual Employee Service Center Specialist, Honduras

Job not on LinkedIn

🔥 13 hours ago

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to current and past employee requests regarding employment and onboarding information, health and wellness benefits, and company policy • Engage employees through email, live chat/intranet, and phone channels • Resolve low- to moderate-complexity HR inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service functions to initiate HR transactions • Explain and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services • Collect relevant information and escalate issues beyond the specialist’s expertise • Maintain confidentiality, employee data security, and accurate data entry • Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and present customer insights and trends • Perform other duties assigned by Compass or the client

🎯 Requirements

• High school diploma required • 1–3 years of contact center or administrative HR experience preferred • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries • Experience navigating multiple web-based systems at once, with accurate data entry • Ability to learn and retain a wide range of information • Strong written/typing and verbal communication skills in English and Spanish; proficiency will be assessed during screening • Tech savvy and able to navigate multiple web-based systems • Licensed Windows computer with a serial number, or Mac M1 or newer; customized, jailbroken, or homemade devices are not accepted • Strong wired internet connection with minimum 80 MBPS download and upload speeds • Working webcam and headset with microphone • Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer • Memory: minimum 16GB for Windows or 8GB for MacBooks • Windows 11, 32-bit or 64-bit operating system • Ability to install required third-party software, including screen capture dependencies • DUO Mobile installed on a mobile phone for multi-factor authentication • Reliable backup power source • Availability for full-time 40-hour shifts within stated operating hours • Ability to work remotely, preferably in a separate room free from noise and distractions • Ability to see, talk, hear, operate a computer/laptop and headset, and work sitting or standing for prolonged periods

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity