Bilingual Employee Service Center Specialist – Honduras

Job not on LinkedIn

🔥 14 hours ago

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to current and past employees through email, live chat/intranet, and phone • Resolve low- to moderate-complexity HR inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service functions to initiate HR transactions • Communicate and educate callers about HR policies and procedures, including payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR services • Collect relevant information and involve appropriate specialists when issues exceed the role’s expertise • Navigate multiple web-based systems • Maintain confidentiality, employee data security, and accurate data entry • Meet client and Compass productivity and performance expectations • Meet schedule adherence and channel availability requirements • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and share customer insights and trends • Perform other duties assigned by Compass or the client • Complete training and participate in 1:1 conversations using a working camera • Work full-time shifts within the stated hours of operation

🎯 Requirements

• High school diploma required • 2–4-year college degree preferred • 1–3 years of contact center or administrative HR experience preferred • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries • Experience navigating multiple web-based systems at once, with accurate data entry • Ability to learn and retain a wide range of information • Strong written/typing and verbal communication skills • English and Spanish proficiency required and assessed during screening • Tech savvy and able to navigate multiple web-based systems • Licensed Windows computer with a serial number; customized, jailbroken, or homemade devices are not accepted • Strong wired internet connection with minimum 80 MBPS download and upload speed • Windows computer with a working webcam • Working headset with microphone; speakers are not permitted while on calls • Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer • Memory: Windows minimum 16GB; MacBooks minimum 8GB • Operating system: Windows 32-bit or 64-bit, including Windows 11 • Ability to install required third-party screen-capture software and components • Ability to download DUO Mobile for multi-factor authentication • Reliable high-speed internet connection • Preferably a separate room free from noise and distractions • Backup power source • Availability for full-time shifts within the stated hours of operation • Ability to see, talk, and hear to communicate verbally and in writing • Ability to operate a computer/laptop and headset • Ability to perform duties while sitting and/or standing for prolonged periods

🏖️ Benefits

• A fully remote work environment • Comprehensive training on our products and services • Career development opportunities, including internal promotions • A positive and growing work culture that values diversity and inclusivity • Competitive wages