Bilingual Employee Service Center Specialist – Honduras

🔥 0 minutes ago

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to current and past employees through email, live chat/intranet, and phone channels • Resolve low- to moderate-complexity HR inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service HR transactions • Explain and educate callers on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services • Collect relevant information and escalate issues beyond scope to appropriate specialists or staff • Navigate multiple web-based systems and maintain accurate data entry • Protect confidentiality and employee data security • Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and share customer insights and trends • Perform other duties assigned by Compass or the client • Attend required training sessions and 1:1 conversations using a working camera • Work full-time shifts within stated operating hours

🎯 Requirements

• High school diploma required • 2-4 year college degree preferred • 1-3 years of contact center or administrative HR experience preferred • Experience with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred • Experience navigating multiple web-based systems simultaneously with accurate data entry • Strong written/typing and verbal communication skills • English and Spanish proficiency required and assessed during screening • Ability to learn and retain a wide range of information • Self-reliant with an information seeker mindset • Strong problem-solving ability and good judgment • Openness to continuous coaching • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted • Strong wired internet connection with minimum 80 Mbps download and upload speeds • Windows computer with working webcam • Working headset with microphone; speakers not permitted on calls • Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer • Memory: Windows minimum 16GB; MacBook minimum 8GB • Windows 11, 32-bit or 64-bit • Required third-party software: Microsoft Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x • DUO Mobile installed on mobile phone for multi-factor authentication • Reliable high-speed internet connection • Backup power source • Preferably a separate room free from noise and distractions • Ability to see, talk, and hear; operate a computer/laptop and headset; and work at a computer while sitting or standing for prolonged periods • Must respond in English during application process; initial interviews are in English

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity