Bilingual Employee Service Center Specialist

🔥 14 hours ago

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Engage current and past employees through email, live chat/intranet, and phone • Resolve low- to moderate-complexity HR inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service HR transactions • Communicate and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services • Collect relevant information and escalate issues beyond the scope of expertise • Navigate multiple web-based systems while maintaining accurate data entry • Protect confidentiality and employee data security • Meet client and Compass productivity, performance, schedule-adherence, and channel-availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and present customer insights and trends • Perform other duties assigned by Compass or the client

🎯 Requirements

• High school diploma required • 2–4-year college degree preferred • 1–3 years of contact center or administrative HR experience preferred • Experience with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred • Experience navigating multiple web-based systems at once, with accurate data entry • Ability to learn and retain a wide range of information • Strong written/typing and verbal communication skills • Written and spoken English and Spanish proficiency required and assessed during screening • Tech savvy and able to navigate multiple web-based systems • Licensed Windows computer with a serial number, or Mac M1 or newer • Strong wired internet connection with minimum 80 MBPS download and upload speeds • Working webcam/camera • Working headset with microphone • Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer processor • Minimum memory: Windows 16GB or MacBooks 8GB • Windows 11, 32-bit or 64-bit operating system • Ability to install required third-party screen-capture software and Microsoft components • DUO Mobile installed on a mobile phone for multi-factor authentication • Reliable high-speed internet connection and backup power source • Availability for full-time, 40-hour shifts within the stated hours of operation • Ability to perform computer-based duties while sitting and/or standing for prolonged periods • Ability to see, talk, and hear to exchange information verbally and in writing

🏖️ Benefits

• A fully remote work environment • Comprehensive training on our products and services • Career development opportunities, including internal promotions • A positive and growing work culture that values diversity and inclusivity • Competitive wages