Bilingual Employee Service Center Specialist

🔥 12 hours ago

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to current and past employees through email, live chat/intranet, and phone channels • Resolve low- to moderate-complexity Human Resources inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service functions to initiate HR transactions • Explain and educate callers on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services • Collect relevant information and escalate issues beyond the scope of expertise • Navigate multiple web-based systems while maintaining accurate data entry • Protect confidentiality and employee data security • Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and share customer insights and trends • Perform other duties as assigned by Compass or the client • Complete comprehensive training on products and services

🎯 Requirements

• High school diploma required • 2–4-year college degree preferred • 1–3 years of contact center or administrative HR experience preferred • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries • Experience navigating multiple web-based systems at once, with accurate data entry • Ability to learn and retain a wide range of information • Strong written/typing and verbal communication skills in English and Spanish; bilingual proficiency will be assessed during screening • Self-reliant with an information seeker mindset • Keen problem solver with the ability to think on your feet and use good judgment • Openness to continuous coaching • Ability to cultivate team culture and promote a positive work environment • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted • Strong wired internet connection with minimum 80 MBPS download and upload speeds • Windows computer with working webcam • Working camera for training sessions and 1:1 conversations • Working headset with microphone; speakers are not permitted on calls • Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer • Memory: Windows minimum 16GB; MacBooks minimum 8GB • Operating system: Windows 11, 32-bit or 64-bit • Ability to install required third-party screen capture software, including Microsoft Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x • Ability to download DUO Mobile for multi-factor authentication • Full-time availability for 40-hour shifts within the stated hours of operation • Reliable high-speed internet connection • Back-up power source • Ability to see, talk, and hear; operate a computer/laptop and headset; and work seated or standing for prolonged periods

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • A positive and growing work culture that values diversity and inclusivity