Bilingual Employee Service Center Specialist – Mexico

🕒 October 22

🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to employee requests concerning employment and onboarding information, health and wellness benefits, and company policy • Engage current and past employees by phone to resolve low- to moderate-complexity HR inquiries • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service HR transactions • Explain and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services • Collect relevant information and involve appropriate specialists when issues exceed scope • Navigate multiple web-based systems while maintaining confidentiality, data security, and accurate data entry • Meet client and Compass productivity, performance, schedule-adherence, and channel-availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members and share customer insights and trends • Perform other duties assigned by Compass or the client

🎯 Requirements

• High school diploma required • 1-3 years of contact center experience required • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred • Experience navigating multiple web-based systems simultaneously, with accurate data entry • Ability to learn and retain a wide range of information • Previous experience working remotely preferred • Strong written/typing and verbal communication skills • English and Spanish proficiency required and assessed during screening • Self-reliant information-seeker mindset • Problem-solving ability, sound judgment, and ability to think on your feet • Openness to continuous coaching • Reliable high-speed wired internet connection with download speed of at least 80 Mbps • Separate quiet room preferred • Backup power source required • Licensed Windows computer with serial number; customized or jailbroken devices are not accepted • Working webcam and headset with microphone • Intel Core i5 11th generation processor, or M1 and newer with macOS 14+ or equivalent • Minimum 8 GB memory; 16 GB recommended • Windows 11, 32-bit or 64-bit • Ability to install required third-party screen-capture software and DUO Mobile • Ability to sit and/or stand for prolonged periods during an 8-hour shift • Ability to operate a computer/laptop and headset and lift up to 15 lbs.

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity

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