Bilingual Employee Service Center Specialist – Mexico

🕒 July 31

🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Engage with current and past employees by phone to resolve low- to moderate-complexity HR inquiries • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service HR transactions • Explain HR policies and procedures covering payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR services • Collect relevant information and involve appropriate specialists when issues exceed scope • Navigate multiple web-based systems • Maintain confidentiality, employee data security, and accurate data entry • Meet client and Compass productivity, performance, schedule-adherence, and channel-availability expectations • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and share customer insights and trends • Perform other duties assigned by Compass or the client

🎯 Requirements

• High school diploma required • 1–3 years of contact center experience required • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred • Experience navigating multiple web-based systems at once, with accurate data entry • Ability to learn and retain a wide range of information • Remain engaged and responsive to internal communications with the client and Compass • Previous experience working remotely preferred • Self-reliant with an information seeker mindset • Keen problem solver with the ability to think on your feet and use good judgment • Ability to communicate professionally and work with humility • Openness to continuous coaching • Ability to cultivate team culture and promote a positive work environment • English and Spanish proficiency, written and spoken, required and assessed during screening • Reliable high-speed internet connection; download speed of at least 80 Mbps • Backup power source • Separate room free from noise and distractions preferred • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted • Working webcam and wired internet connection • Working headset with microphone; speakers are not permitted while on calls • Intel Core i5 11th generation processor, or M1 and up with macOS 14+ or equivalent • Minimum 8 GB memory; 16 GB recommended • Windows 11 32-bit or 64-bit operating system • Ability to install required third-party screen-capture software and dependencies • Ability to download DUO Mobile for multi-factor authentication • Ability to see, talk, and hear to exchange information verbally and in writing • Ability to operate a computer/laptop and headset and lift up to 15 lbs. • Ability to perform duties on a computer while sitting and/or standing for prolonged periods

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity