Bilingual Employee Service Center Specialist

🕒 April 13

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Respond to current and past employees through email, live chat/intranet, and phone • Resolve low- to moderate-complexity Human Resources inquiries accurately and consistently • Serve as the first point of contact for employment-related questions • Assist employees with Employee or Manager Self-Service HR transactions • Explain and educate callers on HR policies and procedures, including payroll, compliance, onboarding, benefits, compensation, and timekeeping • Collect relevant information and escalate issues beyond the role's expertise • Navigate multiple web-based systems • Maintain confidentiality, employee data security, and accurate data entry • Meet client and Compass productivity and performance expectations • Meet schedule adherence and channel availability requirements • Build knowledge of common questions, procedures, and resolutions • Collaborate with team members, provide answers, and present customer insights and trends • Perform other duties as assigned by Compass or the client

🎯 Requirements

• High school diploma required • 2-4 year college degree preferred • 1-3 years of contact center or administrative HR experience preferred • Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries • Experience navigating multiple web-based systems at once, with accurate data entry • Strong written/typing and verbal communication skills in English and Spanish; proficiency will be assessed • Ability to learn and retain a wide range of information • Ability to remain engaged and responsive to internal communications • Self-reliant with an information seeker mindset • Keen problem solver with good judgment • Openness to continuous coaching • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted • Strong wired internet connection with minimum 80MBPS download and upload speeds • Windows computer with working webcam • Working camera for training sessions and 1:1 conversations • Working headset with microphone; speakers not permitted on calls • Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer • Memory: minimum Windows 16GB or MacBook 8GB • Windows 11, 32-bit or 64-bit • Installation of required third-party screen capture software and supporting components • DUO Mobile installed on a mobile phone for multi-factor authentication • Reliable high-speed internet connection • Preferably a separate room free from noise and distractions • Backup power source • Ability to perform computer-based duties while sitting and/or standing for prolonged periods • Ability to respond in English and attend initial interviews in English

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity