IT Technical Support Representative

🕒 April 13

🇭🇳 Honduras – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill • Provide technical support for store devices, including POS systems, hardware, printers, scanners, networks, and company systems • Perform remote troubleshooting using diagnostic techniques and pertinent questions • Document incidents and resolutions • Update the knowledge base where applicable • Provide customer service to internal team members through inbound voice calls and back-office offline work • Troubleshoot and resolve issues within scope and procedures

🎯 Requirements

• 1-2 years of at least Tech Level 2 experience within a BPO setting • IT service desk experience is a plus • Strong technical proficiency in hardware and networking • Good understanding of security best practices in a regulated business • Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc. is highly preferred • Experience in POS troubleshooting is an edge • ALOHA experience is a plus • Exceptional English communication skills, written and spoken • A licensed Windows computer with a serial number; customized, jailbroken, or homemade devices are not accepted • Strong wired internet connection • Windows computer with a working webcam • Working headset with microphone; speakers are not permitted while on calls • Willingness to have CrowdStrike installed on a personal computer/laptop • Willingness to install required third-party screen-capture software and dependencies • Willingness to download DUO Mobile for multi-factor authentication • Download speed of at least 25 Mbps with latency (RTT) below 200 ms • Intel Core i5 with 500 GB HDD or AMD Ryzen 5 processor • 16 GB RAM

🏖️ Benefits

• A fully remote work environment • Competitive wages • Comprehensive training on products and services • Career development opportunities, including internal promotions • Positive and growing work culture that values diversity and inclusivity