Team Lead

🕒 June 25

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Lead, coach, and motivate the team to meet Compass and client performance expectations • Monitor productivity, quality, attendance, schedule adherence, and other key performance indicators • Conduct weekly 1:1s and provide regular coaching and performance feedback • Support agents with customer questions, escalations, systems, and complex issues • Ensure compliance with client processes, policies, and brand standards • Support new-hire onboarding and provide ongoing training and process updates • Communicate important updates, alerts, and changes to the team • Maintain a positive, engaged, and accountable team culture

🎯 Requirements

• 3+ years of direct Team Lead or Supervisor experience • Experience managing a team of 10+ employees • Experience coaching, developing, and improving employee performance • Training experience preferred • Strong English communication skills • Ability to handle escalations, difficult conversations, and changing priorities • Reliable internet • Comfortable working with multiple systems and applications • Able to work independently in a remote environment

🏖️ Benefits

• Total transparency • Fair treatment • Investment in employee development • Opportunity to grow a lasting career

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