Medical Services Specialist, Czech, English

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Serve as the primary resource for customers contacting the Information Center regarding products and services. • Communicate product and/or disease state information via telephone, e-mail, and written communication. • Handle product information, pricing, patient education materials, product quality complaints, adverse experiences, and other customer inquiries. • Build and maintain relationships with internal and external customers while responding to inquiries. • Contribute to outbound initiatives and deliver specific product messages. • Manage customer inquiries to successful resolution. • Provide product and disease state information, including on- and off-label information within Standard Response guidelines. • Provide customer service and immediate resolution at the point of contact. • Communicate product information and offers to physicians, healthcare staff, and consumers via outbound teleservice. • Evaluate and escalate calls as appropriate. • Respond to e-mail, fax, and other non-phone inquiries. • Comply with industry regulations, including adverse event and product quality processes. • Manage assigned project work in a timely manner. • Maintain current product, medical, disease, and industry knowledge. • Record customer information and interactions in appropriate systems. • Communicate customer calls, issues, trends, programs, and solutions. • Collaborate with team members on products, medical and business issues, and share best practices.

🎯 Requirements

• Proficiency in Czech and English at C1/C2 level is required. • Previous experience in a call center environment preferred. • Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred. • Demonstrated competency using information technology, PCs, and databases. • Excellent verbal, telephone communication, and written skills required. • Ability to multitask. • Good problem-solving and decision-making skills. • Good time management, interpersonal, and organizational skills.

🏖️ Benefits

• 23 days paid holiday per annum. • Replacement contract. • EUR 1,50 a day WFH allowance. • 100% WFH/ Remote. • Medical Insurance scheme. • The technical hardware equipment is provided by us. • Referral program that will allow you to earn extra bonusses. • Access to a global learning platform for personal and professional development.