Workforce Management Business Partner – German, English

🔥 4 hours ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 31 days.
• No salary listed.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Workforce planning, forecasting, and capacity planning for call center operations • Support with workforce scheduling, scheduling, and reporting • Analysis and monitoring of relevant WFM KPIs and service levels • Close collaboration with Operations and other teams to optimize resources and efficiency • Developing actionable recommendations based on data, forecasts, and operational requirements • Supporting international call center operations with workforce planning, forecasting, capacity planning, and reporting

🎯 Requirements

• At least 2 years of experience in Workforce Management (WFM), ideally in a call center or contact center environment • Experience with workforce planning, forecasting, and capacity or staffing planning • Fluency in German, English, and Turkish, both written and spoken • Proficiency in KPIs, reporting, and data-driven analysis • Strong analytical, planning, and communication skills • Independent and structured working style in a 100% remote setup

🏖️ Benefits

• 100% work from home within Turkey • Permanent employment contract under Turkish labor law and full SGK registration • Laptop, headset, and all required technical equipment • Supplemental private health insurance for you and your loved ones • Competitive base salary plus attractive bonuses • €1,000 nesting bonus: €500 in the 7th and an additional €500 in the 10th salary cycle, subject to the required length of service • Monthly meal allowance of up to TRY 6,670 based on 23 working days • Fully virtual onboarding • International collaboration and attractive career development opportunities

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