Bilingual Technical Product Specialist – Technical Customer Service

🔥 0 minutes ago

🇹🇹 Trinidad and Tobago – Remote

💵 $82 - $110 / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Continental

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Continental is a technology company that develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the company is focused on innovation in areas like autonomous mobility, connectivity, electric mobility, and safety technologies. Continental is a leader in developing smart and sustainable tire technologies and offers a wide range of industrial solutions. The company is committed to sustainability, emphasizing carbon neutrality, emission-free mobility, and a circular economy. With a global presence, Continental also offers extensive career opportunities across various fields, including software engineering, IT, and sales, contributing to the future of mobility solutions.

📋 Description

• Support the Canadian market with product complaints, fleet concerns, and technical support to sales • Respond to technical issues and follow new production tires for market acceptance • Train internal and external teams on warranty complaints and processes • Report findings into the Global Warranty system • Monitor and maintain quality assurance processes, procedures, and controls • Resolve technical and product-related questions from end-users • Consult local sales and marketing organizations on technical questions and aspects • Provide technical training and presentations to field sales teams • Adjudicate warranty tires at customer account locations and provide feedback on failure modes • Provide technical field support in retread and digital solutions • Submit tire samples and information to the Corporate Early Warning System • Evaluate, track, and summarize tire performance against competitors at customer locations • Provide technical evaluations to fleet customers • Travel with Territory Sales Managers, Key Account Managers, replacement dealers, and fleet sales managers to provide technical support • Evaluate and report on new product performance in the Americas sales region • Represent Continental on tire technical issues at customer locations • Prepare and conduct presentations for internal and external clients, including senior and executive management

🎯 Requirements

• Relevant Bachelor’s degree or equivalent • 2+ years of experience in tire or vehicle technology, or 4+ years if no relevant Bachelor’s degree • Polished presentation skills • Ability to instruct effectively • English and French fluency • Home office located near an airport • Frequent travel (50+%) • Ability to stack, unstack, and handle commercial vehicle tires and equipment • Valid driver’s license and passport • Legal authorization to work in Canada • Customer service experience • Knowledge of tire manufacturing, testing, or failed tire analysis • Truck tires sales and/or R&D experience • No employment visa sponsorship available

🏖️ Benefits

• Referral bonus • Home office arrangement • Full-time employment • Professional training and presentations • Travel with sales and account management teams • No relocation expenses provided

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume