Customer Support – PWD

Job not on LinkedIn

🕒 May 5

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 53%

infoinfo

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of Control iD

Control iD

501 - 1000 employees

Founded 2006

🏭 Manufacturing

🔧 Hardware

🔐 Security

Manufacturing • Hardware • Security

Control iD is a Brazilian company that designs and manufactures biometric identification and access control hardware, specializing in time attendance devices and commercial automation solutions. The company produces facial and fingerprint identification controllers, integrated access control systems (including alarm integration), and point-of-sale biometric solutions and printers, serving businesses of various sizes with ISO 9001–certified, market-leading products. Control iD focuses on security, reliability, and hardware-driven biometric technology for enterprise customers.

📋 Description

• Handle customer inquiries via phone, e-mail and chat • Provide technical support to resolve issues and answer questions • Log and track support requests • Maintain up-to-date records of customer interactions • Participate in team meetings to share experiences and suggest improvements

🎯 Requirements

• University education • IT Analysis and Systems Development • Computer Engineering • Computer Science

🏖️ Benefits

• Meal or food allowance (VR or VA): R$ 32.00 per working day — Sodexo card, no payroll deduction • Health plan: Amil — co-pay applies if used • Life insurance • Total Pass • Profit-sharing (PLR)

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