Customer Support

Job not on LinkedIn

🕒 January 17

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Control iD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏭 Manufacturing

🔧 Hardware

🔐 Security

Manufacturing • Hardware • Security

Control iD is a Brazilian company that designs and manufactures biometric identification and access control hardware, specializing in time attendance devices and commercial automation solutions. The company produces facial and fingerprint identification controllers, integrated access control systems (including alarm integration), and point-of-sale biometric solutions and printers, serving businesses of various sizes with ISO 9001–certified, market-leading products. Control iD focuses on security, reliability, and hardware-driven biometric technology for enterprise customers.

📋 Description

• Provide customer service via phone, email and chat • Provide technical support to resolve issues and inquiries • Log and track support requests • Maintain up-to-date records of customer interactions • Participate in team meetings to share experiences and suggest improvements

🎯 Requirements

• Previous customer support experience is a plus but not required • Strong communication skills • Problem-solving skills

🏖️ Benefits

• Meal or food allowance: R$ 32.00 per working day - Sodexo card, no payroll deduction • Health plan: Amil - co-payment applies if used • Life insurance • Total Pass • Profit-sharing (PLR)