Product Support Engineer

🔥 1 hour ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CookUnity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🍽️ Food & Beverage

🏭 Manufacturing

🛍️ eCommerce

Food & Beverage • Manufacturing • eCommerce

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

📋 Description

• Contribute to the Product Support Backlog • Keep the CX, Engineering, and Business teams up-to-date • Quick-solve issues escalated by the 1st support level (CX team) • Regularly check monitoring tools, respond to alerts, and create new monitors when necessary • Participate in Incident Management and post-mortem processes, including detection, incident creation, research, and follow-up • Build detailed reports on KPIs and trends • Participate in the on-call rotation • Own tracking of incidents that may impact systems • Calculate and share incident impact • Keep stakeholders informed throughout investigations • Participate in defining OKRs, continuous improvements, monitoring, Incident Management, and team expansion

🎯 Requirements

• More than 4 years of experience as a product support analyst, business analyst, functional analyst, data analyst, or related field • Strong analytical skills • Experience running or being responsible for Incident Response/management processes • Excellent communication skills • Problem-solving and a DO-er skills • Familiarity with Agile Methodologies and writing detailed user stories • Ability to run intermediate SQL queries • Knowledge of an API tool like Postman and ability to perform basic tests with it

🏖️ Benefits

• Get paid in USD • Work remotely • 15 days of vacation each year from the start date • 16 fully paid Argentinean holidays • Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider • After 5 years with CookUnity, a 4-week paid sabbatical • Paid family leave • Compassionate Leave: 3-5 days each time the need arises • Flexible benefits: a prepaid card usable for wellness, learning, food, and more • Enterprise access to ChatGPT and Claude • Personalized English coach