Customer Experience Consultant

🔥 3 minutes ago

🇨🇭 Switzerland – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coopers Group AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.

📋 Description

• Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints • Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures • Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions • Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings • Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions • Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design • Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions • Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions

🎯 Requirements

• Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role • Work experience in a customer-facing function such as Customer Care, Service Management, Distribution etc. • Experience working on customer journey, customer experience, or digital transformation initiatives and understanding them from practial work experience • Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches • Strong analytical skills with the ability to translate customer, market, and business insights into practical recommendations • Understanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions • Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field • Excellent communication, presentation, and stakeholder management skills • Proactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams • Fluent English; additional language skills are considered an advantage • Experience within the insurance, financial services, or another regulated industry • Knowledge of accessibility standards (WCAG) and inclusive design principles • Exposure to AI-enabled customer experience solutions • Experience contributing to digital platform or web strategy initiatives

🏖️ Benefits

• Befristeter Arbeitsvertrag • Remote work (weltweit) • Internationales Arbeitsumfeld