Customer Operations Specialist

Job not on LinkedIn

🔥 12 minutes ago

🇨🇭 Switzerland – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Coopers Group AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.

📋 Description

• Provide technical, order, and payment-related assistance/support to internal and external customers • Coordinate with relevant stakeholders to obtain complete case ownership • Improve customer satisfaction • Ensure resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams • Recommend appropriate solutions for customer requests and coordinate end-to-end handling, including production capability and scheduling, resourcing, quotes, price lists, and invoices • Keep customers proactively informed about issue status and clarify their doubts • Prepare and analyze regular statistics, including Revenue Forecasts and Requested Delivery Dates • Collect additional relevant information and track regular sales performance against targets, sharing insights with management • Ensure timely cash collection and support accounts receivable reconciliation

🎯 Requirements

• At least 3–5 years of professional experience in commercial order handling • Good knowledge of Incoterms 2010, Free Trade Agreements and Export Control regulations (products, third parties and countries) • Strong proficiency in Microsoft Office, SAP SD, Outlook and Teams, ideally with advanced SAP user skills • A positive attitude combined with a proactive and solution-oriented mindset • A strong sense of responsibility, with a collaborative and customer-focused approach • A completed education in Commercial Administration or Commercial Processing, or an equivalent qualification • Excellent communication skills in English and Italian

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