CoreX
11 - 50 employees
🤝 B2B
🏢 Enterprise
📡 Telecommunications
B2B • Enterprise • Telecommunications
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
Customer Care Specialist, Dutch – English
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇳🇱 Dutch Required
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CoreX
11 - 50 employees
🤝 B2B
🏢 Enterprise
📡 Telecommunications
B2B • Enterprise • Telecommunications
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
📋 Description
• Provide world-class support via email, chat, and phone • Educate customers about products and services and resolve issues proactively • Investigate and resolve complex queries with a detail-oriented mindset • Document customer interactions and feedback • Share insights to improve products and service experience • Collaborate with other teams to improve processes and increase customer satisfaction
🎯 Requirements
• Fluent in Dutch (C1) and proficient in English (B2 or higher)—both written and spoken • Minimum 1 year in customer support in a multichannel environment • Compassionate and great communicator • Curious, analytical problem-solving mindset • Comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems • Willingness to keep up with learning and advance in your role every day • Interest in sustainability and tech
🏖️ Benefits
• An employer that cares about your work experience • An option to work from the comfort of home • A stable and competitive income • Additional vacation days based on tenure • An opportunity to grow and develop in your career • MultiSport membership option (due to availability, currently in Croatia only) • A truly great team by your side with a transparent and open work culture
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