German and English Customer Care Specialist

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🕒 March 31

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CoreX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.

📋 Description

• Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform • Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation • Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed • Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams • Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

🎯 Requirements

• Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher), written and spoken • Based in Croatia, Serbia or Bosnia and Herzegovina • Comfortable with digital tools and quick to learn new digital platforms • Strong problem-solving abilities and attention to detail • Empathetic communicator able to put themselves in other’s shoes and communicate with ease • Customer service experience is desirable, but not mandatory

🏖️ Benefits

• An employer that cares about your work experience • A stable and competitive income • Monday–Friday regular work hours for a great work-life balance • An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia • Additional vacation days based on tenure • An opportunity to grow and develop in your career • MultiSport membership option (currently in Croatia only due to program availability) • A truly great team by your side with a transparent and open work culture