Distressed Passenger Agent

🔥 14 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corpay

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

Corpay is a corporate payments company that helps businesses manage spend, payables, and global transactions. It provides commercial card programs (physical, virtual and prepaid cards), AP automation (invoice, PO, and payments automation with ERP integrations), cross-border payments and currency risk management, fuel & fleet cards, workforce lodging/travel solutions, and an integrated platform called Corpay Complete. Corpay serves businesses worldwide, manages hundreds of billions in payments annually, and emphasizes automation, controls, rebates, and real-time visibility.

📋 Description

• Book hotel accommodations for passengers • Handle emergency, last-minute passenger relocations • Coordinate with scheduling and relevant groups to satisfy operational requirements • Communicate with internal departments and management to resolve problems and expedite work • Monitor access to required tools, systems, and resources; report issues to supervisors • Use tools and technology to process, track, and report transactions • Register reservation information, agreements, approvals, and background information in TA Connections and related applications • Source suitable and compliant hotel markets and cities when contracted hotels are unavailable or sold out • Obtain American Airlines approval for non-compliant booking options and document approval in Connex notes • Make payments to hotel and transportation vendors according to system settings • Report incidents professionally to the supervisor on shift and/or HR • Support IT, Billing, and Commission Collections departments with data gathering, folio gathering, collections payments, and troubleshooting • Work on special projects and other assigned duties • Work extended periods under pressure during massive irregular operations • Report directly to the Operations Manager

🎯 Requirements

• Position located in Mexico • Excellent interpersonal, written, and verbal communication skills • Strong organizational and multitasking abilities • Familiarity with hotel sourcing, market research, and rate negotiation • Proficiency with Connex and PC tools • General understanding of Connex • Customer service or call center experience (preferred but not required) • Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations • Ability to work independently and as a contributing team member • Ability to interact with clients and business partners electronically and via telephone • Reliable internet connection of 100 Mbps or higher • Quiet home-work environment is mandatory • Successful completion of pre-employment screening may be required

🏖️ Benefits

• Potential pre-employment screening and background checks as permitted by local law • Equal employment opportunities • Reasonable accommodation during the application or interview process • Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable