Senior Operations Engineer

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Manage end to end operations for Edifecs hosted or customer hosted application instances • Provide L2, L3 level technical support to enterprise clients • Perform root cause analysis of problems • Partner with Product Support Engineers and development teams • Analyse application and database performance • Develop, enhance and maintain custom monitoring systems • Create and maintain deployment standards • Continuously find opportunities to automate tasks • Proactive management of submission cycles • Collect all necessary problem details from customers • Successfully reproduce customer issues in a controlled environment • Follow standard operational procedures for case management • Deliver a consistent, responsive and satisfying customer experience • Continuously improve troubleshooting skills

🎯 Requirements

• B.Tac/MCA in Computer Science • Experience of Java, JMS • SQL Server/Oracle • Web/Application Servers like Apache Tomcat/IBM WAS • Experience with Windows and Unix platforms • Proficient in resolving complex issues • Excellent communication and interpersonal skills • Strong decision-making abilities • Flexibility and adaptability • Strong problem-solving and critical thinking skills

🏖️ Benefits

• Professional development • Flexible work arrangements