Customer Success Manager

🕒 April 1

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2024-06

B2B • SaaS • Artificial Intelligence

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. • Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. • Grow customer's portfolio through zero churn and active cross and up-sales.

🎯 Requirements

• 3+ years of experience working with global segment customers (preferably North America region); • Fluent in English — both verbal and written with executive-level communication; • Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software; • Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; • Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software; • Strong Customer-Centric Communication and Presentations Skills; • Commercial acumen, including negotiation and renewal management; • Excellent time management and efficiency skills.

🏖️ Benefits

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. • Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. • Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. • Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. • Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.